Telesales Representative (Zendesk Live Chat Hausa Speaking)

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Key Responsibilities

  • Handle customer complaints effectively, provide appropriate solutions and alternatives within designated timeframes, and ensure follow-up for resolution.
  • Verify the original data certificates of customers.
  • Communicate effectively over chat, understand customer needs, guide them, and resolve their issues.
  • Organize daily communication result records.
  • Track, prioritize, and close customer requests while maintaining clear, concise, and helpful notes within the platform.
  • Collaborate with other departments to escalate and resolve complex issues when necessary.
  • Analyze customer feedback to improve service processes and enhance overall customer satisfaction.

Requirements

  • Interested candidates should possess a Bachelor’s Degree with 1 - 3 years experience.
  • Proficiency in Zendesk live chat support. Fluent in Hausa (speaking and writing is a must).
  • Must have completed NYSC.
  • Must own a personal laptop and be able to operate it efficiently.
  • Willing to work onsite in Abuja office, Monday to Friday, 9:00 AM – 6:00 PM (with 1-hour break).
  • Proficient in communicating professionally in English and Hausa (MUST).
  • Ability to work responsibly under pressure in a fast-paced environment.
  • Friendly personality and positive work attitude.
  • Previous experience in a fintech company is essential.
  • Knowledge of Forex and Cryptocurrency is required.
  • Experience working in apps or internet companies is advantageous.
  • Strong self-learning ability.
  • Proficient in Microsoft Excel.
  • Fast typing skills.
  • Strong communication skills with the ability to convey information clearly and empathetically.
  • Ability to multitask, prioritize, and manage time effectively.
  • A problem-solver with a positive attitude and a passion for helping customers.
  • Attention to detail with strong organizational skills.

Benefit (After probation)

  • Salary: N80,000 - N120,000 Monthly
  • Quarterly performance bonus
  • Weekly performance bonus
  • Transportation subsidies
  • Opportunity to work in an international.

Application Closing Date
27th November, 2025.

How to Apply
Interested and qualified candidates should send their CV and Cover Letter to:  View email address on hotnigerianjobs.com using “TeleSales Representative (Zendesk Live Chat Hausa Speaking)– Abuja/Kwara” as the subject of the email.

Note : Only shortlisted candidates will be contacted.

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