Service Support Advisor

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We have an exciting opportunity for an experienced Service Support Advisor to join our client, a market-leading commercial appliance manufacturer in Milton Keynes. This is a hybrid role so you'll be working from home 2 days a week. **Responsibilities**: Customer Service - Log calls and update customers with ETA's/completion of the call - Provide pricing upon request - Communicate with customers about their repair calls - advising of any delays/ job status - Investigate and resolve customer complaints, quickly and patiently to achieve 'best in class' customer experience Field Support - Provide Service Technicians with further information as required (access times, spend limits etc.) - Support Business Development Managers Service Administration - Produce customer quotations and parts orders upon approval - Track warehouse orders to coordinate delivery with technician schedule - Maintain accurate customer information on SAP (address, contact details, access times etc.) The hours for this role are 8.30am to 5pm Monday to Friday. Essential skills, knowledge, and experience: - Excellent telephone manner, able to remain calm under pressure and to deal with demanding customers - Methodical and organised - Able to manage time and work under pressure to tight deadlines - Able to manage the demands of numerous tasks - Team player and problem solver Desirable skills, knowledge, and experience: - Experience from within the catering industry - A B2B and/or SME background would prove a distinct advantage Benefits include: - Competitive Salary - Work from home 2 days per week - Life assurance - 24 days annual leave plus bank holidays - Employee Assistance Programme - Seasonal Flu Voucher - Staff Perks & Savings Scheme - Free Parking - Free Tea and Coffee - Dress Down Days - Staff Events If you like the sound of this role and have the experience above then we want to talk to you!

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