Introduction

Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect. Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large-scale projects, from transforming terminals to making big reductions in our carbon emissions.

Every day will test your skills and give you the opportunity to make your mark. You might be working with the technology and data that power our city within a city, driving vital commercial agreements with everyone from retailers to airlines, or improving the unique infrastructure that includes everything from 200 buildings to 250 HV substations. It’s a collaborative environment, where you can rely on the support of the experts around you as you take on projects you’ll both take pride in and feel passionate about.

Job Info

Job Description

The Systems Administrator will be responsible for the end-to-end administration, support, maintenance, improvement and optimisation of our workforce planning platform. This role demands a deep understanding of systems, data integration, and process automation to ensure the platform operates efficiently and aligns with business objectives.

Your role will involve

• Serve as the primary system administrator for all Workforce Planning toolset environments, ensuring platform stability, performance, and readiness for new releases.
• Act as the technical liaison with the vendor to review service roadmaps, patch releases, and platform updates. Coordinate impact assessments and regression testing with internal stakeholders, adhering to HAL’s IT Change Control processes.
• Design, implement, and maintain HAL-specific configurations, including custom objects, fields, workflows, and automation rules. Maintain comprehensive technical documentation covering system architecture, configurations, and operational procedures.
• Continuously evaluate new platform features and enhancements. Conduct technical impact assessments and communicate implications to relevant stakeholders, ensuring alignment with business processes.
• Support the delivery of enhancements by managing the technical evaluation, scoping, and implementation of new development requests.
• Perform core administrative tasks including user provisioning, role-based access control, data security policies, and the creation of reports, dashboards, and automated workflows.
• Provide technical support for escalated issues. Troubleshoot complex problems, coordinate with the vendor for resolution, and document root cause analyses and resolutions in the knowledge base.
• Conduct regular system health checks, performance monitoring, and internal audits. Generate reports on uptime, incident trends, and system usage to inform operational decisions.
• Manage and monitor data integrations between the Workforce Planning toolset and other enterprise systems. Ensure data integrity, synchronisation, and compliance with data governance standards.
• Track and report on platform adoption metrics. Support onboarding and upskilling of users through training sessions, documentation, and knowledge-sharing initiatives.
• Collaborate with business units, technical teams, and external partners to gather and document functional and technical requirements. Translate business needs into system configurations and enhancements.

These skills are essential

Skills:

Excellent project management skills and a positive attitude

Demonstrated ability to meet deadlines, handle and prioritise simultaneous requests, and manage laterally and upwards

Ability to perform data cleansing and mass updates for users

Strong understanding of Workforce planning toolset best practices and functionality

Creative and analytical thinker with strong problem-solving skills

Excellent interpersonal and communication skills

Must demonstrate ability to communicate effectively at all levels of the organisation

Strong attention to detail and high-quality expectation

Ability to assess the impact of new requirements on Workforce planning toolset and all upstream and downstream applications, systems and processes

Experience:

Good awareness of the IT cloud-based administration, community groups and associated technologies

Proven ability to design and implement new processes and facilitate user adoption

A demonstrated ability to understand and articulate complex requirements

Knowledge/Experience of GDPR

Track record of personal continuous improvement / development

Preferential:

Experience on the Dassault platform service

About us

There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.

Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.

It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.

Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.

Our rewards

We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.

Working Location

Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.

Sustainable Travel to work

Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.

Equal Opportunities

As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.

Take the next step

Join Heathrow and discover unlimited opportunities to make a difference